Gosney, John W. <br/><br/>
Customer relationship management essentials / 
John W. Gosney and Thomas P. Boehm 
 - New Dehli :  Prentice Hall of India,  2001. 
 - 234 p. :  ill. ;  26 cm. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>8120318099 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Electronic commerce
<br/><br/><label>Dewey Class. No.: </label>658 GOC