TY  - BOOK
AU  - Gosney,John W.
AU  - Boehm, Thomas P.
TI  - Customer relationship management essentials
SN  - 8120318099
U1  - 658 GOC 23
PY  - 2001///
CY  - New Dehli
PB  - Prentice Hall of India
KW  - Customer relations
KW  - Electronic commerce
N1  - Includes index
ER  -